Support Services

‘Our commitment is to provide tenancy related, floating support solutions to young people, single adults and families with diverse and often, complex needs. It is our aim to offer service users opportunity to realise their full potential by making informed choices whilst developing independent living skills’.

Stteps generic Floating Support Service is available to people living in Local Authority, Housing Association, Private Rented Accommodation, as well as to Owner Occupiers.   We also deliver services to young people who are going through the transitional process of leaving care.

For more information regarding the local authorities Tenant Support Team / Supporting People Services please follow the link below:

Link: Tenant Support Team / Supporting People Services in Cardiff

Young people

Our support is designed to offer transitional services for young people, that enables them to move on from local authority care into independent living.

As believers in opportunity and commitment to the young people we support, our referral process is inclusive, not exclusive. Those who commission our services know us as a provider who can deliver a wide spectrum of support services. Although many have now defined us as an agency who successfully delivers specialist services to young people who may be experiencing a very challenging time in their life and as a result, challenge the services they are linked with.

Who do we support?

• Women Seeking Refuge from Domestic Abuse
• People with Learning Disabilities or Difficulties
• People with Mental Health Difficulties
• People Misusing Alcohol or Drugs
• People Fleeing Persecution or Refugees
• Prison Leavers, Young Offenders or People at risk of Offending or behaving Anti-Socially.
• Homeless or Potentially Homeless People
• People with Chronic Illness, including Aids
• Vulnerable Single Parents
• Young People (moving through the homeless process or preparing to leave care)

What areas do we support people with ?

• Professional Services
• Support into Education, Training and Employment
• Resettlement activities
• Improvement and teaching of life skills
• Developing and maintaining links with the community
• Promoting healthy lifestyles, including sexual health
• Helping to deal with correspondence
• Identifying and helping to apply for appropriate benefit entitlements
• Advice with budgeting and managing financial issues
• Support and advice on dealing with neighbourhood disputes
• Advice on home security and assistance to arrange repairs
• Assistance to access appropriate medical services
• Advocacy work and support
• Self Esteem and Confidence Building
• General support and provision of information to help people make informed choices
• Support Planning Process

Sharing the Progress

As a provider we value the measurement of our service, to enable this we operate a comprehensive quality assurance process ensuring the services we deliver answers the needs of our service users and our commissioners.

Provision of Temporary Accommodation

Through the identification of a need for temporary accommodation the Directors of Stteps created a Community Interest Company that delivers Housing related service. In the delivery of support to young care leavers, we are often asked to provide temporary accommodation as part of the planning process for young people leaving care, this is done by stteps and temp2perm Housing working together. In this Stteps and Temp2perm Housing have become a bridge between Leaving Care teams and Local Authorities Homeless Departments.

Please do not hesitate to contact us if you would like any further information regarding and of the services we deliver.